|
 Customer
Service Survey
The Customer Service
Survey provides a method for measuring the customer service knowledge,
aptitudes, and skills of employees and prospective employees.
Fast
Results - Essential Information
In just 20 minutes, an employee or job candidate can respond to the Customer Service Survey, providing the information employers need
in a variety of situations. The quality of customer service a business
provides will determine its success or failure in the competitive
marketplace. The survey indicates the degree to which people have these
qualities:
-
Knowledge
(People Skills, Courtesy, Common Sense)
-
Assertiveness
(Persuasive, Confident, Outgoing)
-
Persistence
(Persevering, Unwavering, Emotionally tough)
-
Empathy
(People-focused, Relationship-oriented)
-
Drive (Highly
competitive, Aggressive, Opportunistic)
-
Organization
(Organized, Conforms, Routine-focused)
-
Maturity (Sound
judgment, Stable, Tolerant)
-
Creativity
(Inventive, Unique, Innovative)
-
Incentive
(Recognition, Feedback, External)
Descriptive
Report
The Customer Service Survey Report has graphic and descriptive
written data to describe the attributes of the person being assessed. The
report also pinpoints specific knowledge and training needs. A Customer
Service Pattern indicates a job candidate’s or employee’s suitability
for customer service responsibilities by giving a good, moderate or poor
job match rating.
Return to Assessment
Testing
|
|
